Updates & News from Première Neige

Your quick view of our latest information & news

Why Book with Première Neige?

  • New reduced deposit amount.
  • First-hand, local knowledge with over 18 years in Sainte Foy.
  • Superior chalet accommodation.
  • Excellent concierge & in resort service.

All guests must have comprehensive travel insurance in place for their holiday and we recommend this is booked at the same time as your holiday (see condition 3 of our terms & conditions).

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Click here to read and download our holiday terms & conditions

Frequently Asked Questions

Part of our Terms & Conditions for your holiday is that you have adequate insurance. We’ve been keeping our ear to the ground to find out about available insurance policies in light of Covid 19. Some providers are offering medical insurance as we head towards our departure from the EU and we have no doubt more will become available. For some choices you might like to visit:

Staysure

Heymondo

MPI Insurance

Fogg Travel.

Please note that we have no affiliation with any insurance company; our interests are only for your safety and cover.

If through personal choice, rather than due to governmental action you decide that you wish to cancel your holiday, our normal cancellation terms would apply as shown in ‘what about deposits?’ below. The cancellation charge that will apply will depend on the point at which you notify us of your disinclination to travel.

For clarity and to keep you fully informed, we’ve updated our holiday terms & conditions that include our refund policy, insurance and other important information. We would strongly advise you read them thoroughly before booking your winter holiday for your peace of mind.

You can find our current working hours on our contact page.

Telephone
Our telephones are often busy, however you can always leave a voicemail and we will listen to it in due course. One of our sales team will get back to you either by email (if we have it) or a return phone call.

Chat Message
We have a chat messaging system which shows at the bottom of each page. This is a great way to get in touch with us and is quick and easy to use. When the office is not manned you can leave a message for us.

Email
You can either fill in our contact form with a message, and this is a great way to tell us what type of accommodation you would like to book and has some helpful questions to help us answer your query quickly. Alternatively you can email us directly using [email protected]. We will get back to you as soon as possible.

We aim to try to respond within 24 hours, but please be patient in these difficult times.

Quick Search – Our Availability Charts Online

  • All properties have an availability chart online for season 21/22.
  • You can use our updated ‘Quick Search’ facility and also see at a glance how many people a property sleeps and their respective changeover day.
  • You can fill in an enquiry form or give us a call on 0131 510 2525

QUICK SEARCH
ACCOMMODATION

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