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Première Neige Newsletter

Ensure that you are kept up to date with all the latest news, events and special offers with our Première Neige Newsletter.

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Planning Your Ski Holiday?

Why not check our availability page for full details on our beautiful Sainte Foy properties?

Check out our Special Offers Page for all the latest amazing deals and book your dream winter holiday today!

Why not stay in The South Face catered chalet & experience luxury on your winter holiday?

Première Neige Privacy Policy

This privacy policy sets out how Première Neige uses and protects any information that you give us when you use this website.

Website Protection

Première Neige is committed to respecting and protecting the privacy of those who use our website. Information submitted by you will be processed with due care and attention and will only be used for the purposes for which it was intended. As your privacy is important to us, we will never misuse or sell your data to anyone and can ensure you that any data we hold is stored securely.

By using our website and by submitting or registering your details, you consent to us collecting and processing your personal data. Première Neige will not provide your information to other parties.

We use cookies to save your passwords so that you don't have to re-enter it each time you visit the site.


Personal Data

Your personal data is held in a secure environment and is accessible only by relevant Première Neige staff using individual usernames and passwords. It should be noted that the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However we will take all reasonable steps, both technical and organisational, to protect your personal data.

Please note that we do not store financially sensitive information such as credit card numbers, bank details or security numbers.

When you register your information with us via the internet on our website, our online booking form, by subscribing to our newsletter, entering competitions, participating in market research or over the telephone, we may collect the following information:

  • Name, address, contact information including phone and email (please note that we may contact you by email, phone or mail unless requested otherwise).
  • Subscription and demographic information such as preferences, interests, age and family information.
  • Information relating to your holiday such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing requests
  • Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence.
  • Information relevant to customer surveys, competitions, feedback, offers and market research.

What Your Information May Be Used For

We may use the gathered information to improve the services we offer and to meet our clients needs and wants more effectively. This includes:

  • We may send promotional emails and newsletters about our products, special offers or other interesting information other information, using the email address which you have provided.
  • We may use your information to contact you for market research purposes.
  • We may use the information to tailor our website according to your interests

If at any time you wish to have your personal data removed from our database, then please e-mail us.

Cookies – What Are They Used For?

Cookies are harmless text files which may be stored on your computer whilst using the site. We use cookies to improve your browsing experience and enable certain features or functionality.

We may also measure statistics about visitors to the site and their usage e.g. where they came from, what pages they visit and what browser they are using. Knowing how our site is being used means we can improve our user’s experience in the future. We do not use cookies for advertising purposes or pass user data to any other organisation.

Third party vendors, including Google, show Première Neige adverts on sites on the internet and use cookies to serve adverts based on a user's previous visits to our website. Users may opt out of Google's use of cookies by visiting Google’s advertising page.

By using the Première Neige website, you imply consent to the use of cookies. However, if you do not wish these cookies to be tracked, you can disable them in your browser, but this may negatively effect your experience on the site.

Who Else May See Your Data

We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines.

In the event of a merger, sale or other transfer of all or substantially all of the assets of our company, Première Neige reserve the right to transfer information (including personal data) to a third party, provided that the third party has an appropriate privacy policy and provided that the third party undertakes to use your personal data only for the purposes for which you provided it to us.

Controlling Your Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time by email on snow@premiere-neige.com.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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