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Travel Insurance

Première Neige strongly recommends that all guests be adequately insured for their winter sports holiday to cover any activities and cancellation or curtailment of one's holiday.

We recommend Travel & General Insurance Company plc (TGIC), who offer specially-tailored packages covering winter and extreme sports.

We recommend that all of our guests take out travel insurance for any winter sports holiday

Special Offers

Be sure to check out our latest range of fantastic discounts and special offers for your holiday in Sainte Foy.

For accommodation discounts, lift pass offers and more, check out our Special Offers page

Your Financial Security

In the current economic climate, we fully understand that financial security and having your holiday safeguarded are important considerations when choosing your holiday provider.

A holiday with Première Neige offers 100% peace of mind, both through our bond with the Civil Aviation Authority (CAA), by way of an ATOL license (9876) for flight inclusive packages, and also through a TOPP policy, underwritten by Travel & General Insurance Company (TGIC) to protect those on non-flight inclusive packages, in the unlikely event of our financial failure.

Total Payment Protection (topp) Policy cover:

Première Neige is TOPP Protected - security for your holiday in Sainte Foy

Please download a copy of our current topp certificate of insurance.

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (tagis), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

  • catered chalets
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:
  • a refund of such prepayments if customers have not yet travelled
  • making arrangements to enable the holiday to continue if customers have already travelled
  • repatriation of customers to the UK or their home country as may be applicable.

Customers’ prepayments are protected by a topp policy.

In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (tagis), registered number 02527363 and underwritten by International Insurance Company of Hannover se (Inter Hannover), registered number SE000081. tagis and Inter Hannover are authorised and regulated by the Financial Conduct Authority.

Air Tour Operators License (ATOL) - Your Guarantee

Being ATOL Protected, you'll be in safe hands should you book a flight inclusive holiday with Première Neige.

In the event that you buy a flight inclusive holiday package from Première Neige, you will receive a confirmation invoice from ourselves confirming your arrangements and your protection under our ATOL license (number 9876).

In the unlikely event of our financial insolvency, the Civil Aviation Authority will ensure your repatriation, and will arrange to refund any monies previously paid to Première Neige for an advance booking.

Further details can be found on the ATOL website.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

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