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Our staff deliver every aspect of our service from collecting children from ski school to preparing a delicious evening meal. For this reason, we are looking for people with an exceptional level of customer service and professionalism. We are looking for independent, mature people who have a good work ethic, an understanding of the hospitality industry and who enjoy leading an active lifestyle.
Sainte Foy is a small, family oriented resort so it ideally suits people who know how to make their own fun and are looking for a good balance between work and play. From our staff we expect a commitment to fulfilling their job and a great attitude towards their colleagues and our clients. In return we offer an excellent package and the opportunity to live in a beautiful Alpine resort.
2010/11 Vacancies
Self-Catered Resort Manager
Responsible for half of our in-resort operation, the Self-Catered Resort Manager position is one of the most demanding roles in resort. From overseeing the cleaning of the properties, to ensuring the well-being of the guests, you will be responsible for every aspect of the self catered properties. We are looking for a confident, reliable individual with exceptional attention to detail. The successful candidate will have extensive customer service and management experience, ideally within the travel industry.
Responsibilities and duties include but are not restricted to:
- Taking responsibility for every aspect of the self catered properties
- Ensuring the thorough cleaning of the properties to meet Première Neige standards
- Being responsible for the cleaning, damage control and reporting, and tracking of linen
- Being responsible for the reporting of damage to the properties and missing inventory items after guests check out
- Managing a housekeeping team, allocating jobs and checking standards
- Regular visits to guests, to ensure the highest levels of customer satisfaction
- Liaising with property owners, suppliers and in resort companies to ensure that the advertised product is provided within the self catered properties.
- Responsible for the ordering and delivery of bread, newspapers and guest hampers
The ideal candidate:
- Has extensive cleaning experience, ideally within a hotel environment
- Has a hospitality qualification and extensive customer service experience
- Enjoys leading a team and has management experience
- Gets satisfaction from completing a thorough clean of a property and understands the importance of attention to detail.
- Has computing skills including word and excel
- Can demonstrate an ability to budget and reduce expenses within a commercial environment
Housekeeper / Masseuse
This is one of the most important roles within the company as high standards of cleanliness set us apart from other companies. At times tedious and repetitive, this job is not glamorous. However, there is normally a great team spirit in housekeeping that makes up for it. To do this job well you need to have good attention to detail, a hard-working nature and a good sense of humour. You will be expected to work long hours at the weekend but during the week you should get plenty of time to hone your skills on the mountain. At the same time we are searching for someone who has a professional massage qualification. This is a dual role so the ideal candidate will be flexible.
Responsibilities and duties include but are not restricted to:
- Taking responsibility for the thorough cleaning of a group of properties to meet Première Neige standards
- Being responsible for ensuring that all linen in the chalet is taken and returned from the launderette on a weekly basis. This element of the role requires completing basic paperwork
- Reporting any damage to the properties and missing inventory items after guests check out
- Providing guest massage as and when required
- Cleaning of communal areas e.g. Première Neige office
The ideal candidate:
- Has extensive cleaning experience, ideally within a similar role
- Enjoys working as part of a team
- Gets satisfaction from completing a thorough clean of a property and understands the importance of attention to details
- Is flexible, reliable and can work autonomously
- Has lots of energy and enthusiasm
- Has professional massage qualifications and a minimum of a years experience
- Is available to work from approximately the beginning of December to the end of April
Driver / Handyman
Our drivers are a very important part of our team. You will be driving our fleet of minibuses throughout the Northern Alps, providing both airport and local transfers to our clients. You need to be a confident and safe driver with good people skills. In addition to client transfers you will be assisting the maintenance team with deliveries within the resort as well as basic maintenance tasks. You need to have at least 3 years driving experience (experience driving on snow advantageous) and a clean British driving license. Our expensive vehicles are an important company asset and therefore have to be looked after very carefully which will also be your responsibility. This role ideally suits someone who enjoys working independently, loves an active lifestyle and thrives on a varied daily routine and joblist. Flexibility and a big smile are key to succeeding in this role.
Responsibilities and duties include but are not restricted to:
- Providing an initial welcome and transfer to resort for guests arriving into Geneva, Lyon, Grenoble and Chambery airports
- Carrying out local transfers for Première Neige clients to the train station or surrounding ski resorts
- Daily deliveries of firewood, linen, newspapers, bread etc
- Taking responsibility for the maintenance and care of expensive company vehicles
- Completing daily timesheets and basic paperwork
- Assisting the maintenance team with basic tasks
- Keeping the properties and resort paths free from ice and snow
- Cleaning and organisation of storage garages, vehicles etc
The ideal candidate:
- Has experience of driving left hand drive vehicles with long wheel bases, ideally in a similar role
- Customer service experience
- Some maintenance or DIY experience
- Dresses presentable and is able to interact with a wide range of people
- Is flexible as every day in this role can be different
- Has at least 3 years of driving experience and a clean current license
- Experience driving on snow is preferable
- French language skills an advantage
- Is available to work from the beginning of December until the end of April
Chalet Host
We are looking for chalet hosts to work alongside our chalet chefs, helping to provide a very high level of customer service. Your role will involve cleaning your chalet, serving breakfast and dinner and acting as a host for your guests. It is essential that you are a people-person as we want you to interact with clients and ensure their holiday is perfect. Previous hospitality experience is important as we have high levels of service and we will expect you to be knowledgeable about the food and wine that you are serving. For those interested in cooking, there may be the opportunity to receive some culinary training so you can act as a relief chalet chef when necessary.
Responsibilities and duties include but are not restricted to:
- Meeting and greeting guests on arrival and helping them to settle into the chalet and resort
- Liaising with concierge to make bookings and reservations
- Assisting a chalet chef in providing a luxury catered service 6 days a week including basic food preparation, laying the table, serving and clearing
- Ensuring that the chalet is immaculate for the guests’ arrival as well as cleaning the chalet on a daily basis to a high standard
- Being responsible for the immediate reporting and resolution of all maintenance problems
- Checking guests into the chalet and helping guests with any queries, general questions and activity or restaurant bookings
- Being available to assist in other areas of the resort when required
- Keeping the areas surrounding the properties clean and free from ice and snow
The ideal candidate:
- Is flexible, reliable and can work autonomously
- Has extensive cleaning experience, ideally within a similar role
- Has excellent communication skills
- Really enjoys meeting and interacting with loads of different types of people
- Has good attention to detail and the hard working nature that is required to deliver a superior level of cleanliness
- Has previous hospitality experience especially table service or housekeeping
- Is available to work from approximately the beginning of December until the end of April however we will consider applicants who can only work part of the season
Chalet Chef
We are looking for chefs with some professional training and plenty of confidence to deliver modern cuisine that incorporates all of the amazing produce and seasonal ingredients available in France, creating memorable and mouth-watering meals for our clients. This role would suit any chef who wants a more relaxed and interactive environment and the opportunity to develop their personal style in the beautiful surroundings of the Alps. You will be required to serve breakfast, afternoon tea and a sumptuous three-course evening meal six days a week. Within this framework we want to give all of our chefs the opportunity to be creative and cook their own bespoke menus for their guests. Each group of clients is different and you will have to tailor-make your menu to take into account specific dietary requirements such as allergies. You will also be responsible for contributing towards the cleanliness of your chalet and weekly food budgeting and ordering.
Responsibilities and duties include but are not restricted to:
- Meeting and greeting guests on arrival and helping them with any queries, general questions and activity or restaurant bookings
- Creating a weekly menu to include breakfast, afternoon tea and a 4 course evening meal 6 days a week.
- Creating homemade canapés and petit fours to be served before and after dinner.
- Plating, presenting and serving food to a restaurant standard.
- Carrying out a weekly stock take and food order within a given budget
- Maintaining all health, safety and hygiene regulations
- Cleaning the kitchen, and where necessary, other areas, to a high standard
- Working with a chalet host to ensure the highest standards of cleanliness and service
- Being responsible for the immediate reporting and resolution of all relevant maintenance problems
- Liaising with the resort management to ensure standards of guest satisfaction and staff discipline are met
The ideal candidate:
- Is flexible, reliable and can work autonomously
- Has experience of cooking for groups of up to 20 people
- Can plan menus taking into consideration children and guests with specific dietary requirements
- Can manage a catering budget and order accordingly
- Has a good understanding of H & S and a food hygiene qualification
- Has an open, friendly and outgoing personality
- Is available to work from approximately the beginning of December until the end of April however we will consider applicants who can only work part of the season
Housekeeper
This is one of the most important roles within the company as high standards of cleanliness set us apart from other companies. At times tedious and repetitive, this job is not glamorous. However, there is normally a great team spirit in housekeeping that makes up for it. To do this job well you need to have good attention to detail, a hard-working nature and a good sense of humour. You will be expected to work long hours at the weekend but during the week you should get plenty of time to hone your skills on the mountain.
Responsibilities and duties include but are not restricted to:
- Taking responsibility for the thorough cleaning of a group of properties to meet Première Neige standards
- Being responsible for ensuring that all linen in the chalet is taken and returned from the launderette on a weekly basis. This element of the role requires completing basic paperwork
- Reporting any damage to the properties and missing inventory items after guests check out
- Helping out in other areas of the resort when necessary, e.g. snow clearing
- Cleaning of communal areas e.g. Première Neige office
The ideal candidate:
- Has extensive cleaning experience, ideally within a similar role
- Enjoys working as part of a team
- Gets satisfaction from completing a thorough clean of a property and understands the importance of attention to details
- Is flexible, reliable and can work autonomously
- Has lots of energy and enthusiasm
- Is available to work from the beginning of December until the end of April
Housekeeping Manager
We aspire to a very high level of cleanliness in all of our properties and this is a crucial role that requires a very organised and motivated person. The housekeeping department is primarily responsible for the cleanliness of self-catered properties and the brunt of its workload falls on our two busy changeover days. On these days you will have to work to tight deadlines in order to prepare properties on time for new arrivals. The Head Housekeeper should have some prior experience of cleaning in a professional capacity, ideally in a hotel environment, and should have the confidence and knowledge to train and run a small team.
Responsibilities and duties include but are not restricted to:
- Liaising with the management and sales teams to ensure that our owners and clients requests have been met
- Overseeing the stock control of all linen and cleaning products
- Managing the cleaning budget
- Assuming responsibility for a small team of staff to ensure that all properties are cleaned to the highest standard
- Reporting any damage to the properties and missing inventory items after guests check out
- Cleaning alongside your team on changeover days, and checking their work to ensure that standards remain consistent.
- Liaising with the resort management to ensure standards of guest satisfaction and staff discipline are met
The ideal candidate:
- Has previous experience in a senior role managing a small team
- Has excellent attention to detail and is extremely thorough and organised
- Has previous professional housekeeping experience
- Must be willing to clean on changeover days and when the situation calls for it
- Is flexible, reliable and can work autonomously
- Loves the outdoors and enjoys an active lifestyle
- Has lots of energy and enthusiasm
- Is available to work from approximately the end of November until the end of April
Concierge
Our concierge desk is the in-resort part of our sales and customer service team and the ‘face’ of the company. Clients use the desk to check into their properties, book activities and organise important elements of their holiday such as ski hire and lift passes. In addition to the client-facing part of this role, you may also be required to help in the office, answering phones and providing administration support for the management and sales team. Applicants for this role must be very presentable and have good customer service and administration skills. A good knowledge of French is essential.
PLEASE CONTACT ASAP IF YOU ARE INTERESTED IN THIS ROLE
Responsibilities and duties include but are not restricted to:
- Meeting and greeting clients as they arrive in resort
- Providing clients with up-to-date information about events in the resort and surrounding area as well as answering any questions and making required bookings e.g. restaurants, activities, taxis
- Helping clients pre-book services such as lift passes and ski hire
- Co-ordination of the client billing & payment processes for all in resort goods
- Gathering information from clients and distributing tasks and information to other departments, sometimes to meet tight deadlines
- Providing general administrative support to the resort sales and management team
- Taking responsibility for the thorough cleaning and tidying of the concierge office on a daily basis
The ideal candidate:
- Has previous experience working in a hotel concierge/reception or a similar client-facing role
- Has an excellent level of spoken and written French
- Has a passion for delivering outstanding customer service and a friendly and approachable personality
- Has good computer skills, incl. Excel, Word, Outlook & preferably Sage
- Has excellent organisation and communication skills
- Is flexible and professional in their approach to work
- Is available to work from approximately the beginning of December until the end of April
Childcare Assistant
Première Neige is committed to providing excellent family holidays and our crèche is an extremely popular part of the company. We are looking for dedicated childcare professionals who are passionate about children. You will be working as part of a team to run our purpose-built crèche in the heart of the resort, taking care of children aged six months to six years old. In addition to this we also offer a private nanny service, where you work in one of our beautiful chalets, as well as evening babysitting. Any childcare or teaching qualifications will be considered, as will over five years of non-qualifued experience.
PLEASE CONTACT ASAP IF YOU ARE INTERESTED IN THIS ROLE
Responsibilities and duties include but are not restricted to:
- Providing an excellent level of care for children from six months to six years
- Working in the company crèche or as a private nanny in a chalet
- Taking responsibility for the thorough cleaning and tidying of the crèche on a daily basis
- Reporting to the crèche manager and working as a team to ensure the highest standards of safety
- Ensuring that the children receive a balanced and structured programme of activities
- Preparing nutritious meals and snacks for children in your care
- Liaising with parents to ensure each child is as comfortable as possible
- Being available to help in other areas of the resort if necessary
The ideal candidate:
- Has at least 1 years experience of working with children
- Has a professional childcare qualification and/or relevant experience with children aged from 6 months to 6 years
- Is strongly committed to providing an excellent level of childcare
- Is available to work from approximately the beginning of December until the end of April however we will consider applicants who can only work peak February weeks
